Hosted by ULN editor George Sell
Managed workspace has become something of a buzzword in the office space but it can mean different things to different people. In this webinar, we looked at where managed workspace sits between the wild west of hot-desking and the rigid shell and core of traditional leasing.
With thanks to:
- Sam Jenkins, Real Estate Services Director, Knotel
- Helena Hughes, Director, Workthere
- Lisa Cations, Founder, JCR Advisors
- Steve Coulson, Founder & CEO, Kitt

Lisa Cations
Founder, JCR Advisors
"Urban Living consistently delivers some of the highest-quality conferences and webinars in the industry. George Sell and the team bring together outstanding speakers, facilitate engaging discussions, and ask the questions that really matter. I recently joined one of their managed workspace webinars, and the quality of the conversation, market insight and discussion was exceptional. It’s always a pleasure to participate, and I would highly recommend Urban Living’s events to anyone involved in operational real estate."

Steve Coulson
Founder & CEO, Kitt
"A very practical discussion on what managed workspace really means today, from service expectations and flexibility through to how operators and landlords can make the model work for occupiers. The conversation was grounded in real market experience and felt highly relevant to where the sector is heading."
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Takeaway 1
Managed workspace combines the flexibility and service levels of coworking with the privacy and branding opportunities of a traditional office.
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Takeaway 2
Occupiers increasingly value bespoke, branded environments that reflect company culture and support employee productivity.
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Takeaway 3
Hospitality-led service delivery is becoming a key differentiator, with speed, responsiveness and experience proving more important than simple facilities management.
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Takeaway 4
More landlords are entering the managed workspace market, but many underestimate the operational complexity required to deliver a high-quality offering.
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Takeaway 5
Partnership models between landlords and specialist operators are replacing traditional lease structures and gaining traction across the market.
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Takeaway 6
Technology is becoming central to workspace operations, customer experience, building management and service delivery.
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Takeaway 7
Wellness, sustainability and employee experience are now expected features rather than optional extras.
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Takeaway 8
Managed workspace is generating higher returns for landlords and attracting growing interest from investors and lenders.
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Takeaway 9
Demand is growing globally, with markets such as London and India leading adoption.
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Takeaway 10
The future of office real estate is increasingly focused on operational excellence, flexibility and hospitality-driven experiences.
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katie@internationalhospitality.media
+34 711 02 42 31
