hOTELS & HOSPITALITY INSIGHTS
30 October 8:30 - 12:00 hrs
Interested in sponsoring an event?
YOUR THOUGHT LEADERS
Eloise Hanson
Editor - Hospitality
International Hospitality Media
Jessica Gillingham
CEO
Abode Worldwide
Carlo Del Mistro
Chief digital officer
Ennismore
Steve Collins
VP of digital marketing
SHR
Rachel Fearon
Commercial director
Kinsfolk & Co
James Tweddle
Director of hospitality
Sky Business
Andrew Evers
Group director of IT
Rocco Forte Hotels
Laura Sharpe
Director of operations
Firmdale Hotels
Jonathon Liu
chief commercial officer
Verdi Hotels
Agenda
| Time | Activity |
|---|---|
| 08:30 – 09:15 hrs |
Light breakfast sit by somebody you don’t know and learn something new |
| 09:15 – 09:30 hrs | Welcome and sponsor introductions with Eloise Hanson, editor of Boutique Hotel News and Serviced Apartment News. |
| 09:30 – 10:00 hrs |
Presentation: What is tech-enabled hospitality? Jessica Gillingham, CEO of Abode Worldwide, presents some key findings from the book: Tech-enabled Hospitality: Strategies to elevate guest experience and operational efficiencies. Topics include: • The evolution of hospitality in the digital age • Operators’ pain points and technology solutions • The impact of tech-enabled hospitality on operational efficiency |
| 10:00 – 10:40 hrs |
Panel discussion: Digitally innovating the guest journey Moderator: Jessica Gillingham, CEO, Abode Worldwide Key topics: • Leveraging data and AI for revenue optimisation across distribution channels • Technology to personalise guest marketing, communication and on-property experiences • ROI of digital initiatives on satisfaction and loyalty Speakers: • Carlo Del Mistro, chief digital officer, Ennismore • Steve Collins, VP of digital marketing, SHR • Rachel Fearon, commercial director, Kinsfolk & Co • James Tweddle, director of hospitality, Sky Business |
| 10:40 – 11:00 hrs | Coffee break |
| 11:00 – 11:40 hrs |
Debate: All-in-one vs marketplace PMS Moderator: Eloise Hanson, editor, Boutique Hotel News/Serviced Apartment News Industry experts will debate the pros and cons of each PMS model, covering topics such as: • Functionality (features and integrations) • Cost • Flexibility • Data ownership Speakers: • Andrew Evers, group director of IT, Rocco Forte Hotels • Jonathon Liu, chief commercial officer, Verdi Hotels • Laura Sharpe, director of operations, Firmdale Hotels |
| 11:40 – 12:00 hrs | Closing remarks |
Why attend
We understand time is precious. We believe in the power of knowledge and participation. We provide a less predictable and more provocative conversation. We curate the highest level conversation with a true sense of purpose. We deliver the right network, format and space to elevate your business.
Who attends
Urban Living’s most influential investors / lenders, developers and owners, agents, operators /occupiers, planners, architects and designers, marketers and service providers.
Dress code: Smart casual
Did you know?
Urban Living News (ULN) is the latest hospitality and real estate multi-media b2b platform, by International Hospitality Media (IHM). It has been launched in response to the increasingly blurred lines between asset classes within urban development.
Uniquely the website and its associated events examines the latest news and trends in segments including, but not limited to hotels, serviced apartments, BTR, PBSA, senior living, coliving, flexible workspaces and more.
The platform focuses on the convergence of these markets rather than covering the sectors in isolation, and will keep you up to speed with the rapidly evolving ways in which we stay, live and work.
Urban Living Insights is being hosted by International Hospitality Media (IHM).
Venue
Address
L'oscar London
2-6 Southampton Row, London WC1B 4AA, United Kingdom
Sponsors
