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UK: Data collected by coworking and flex-space consultancy Spaces to Places has found that 71 per cent of workers would increase office attendance for better workplace experiences.
The study, titled Voice of the Customer 2025: Responding to Structural Shifts, gathered data from 900 office workers nationwide in Q4 2024 and was sponsored by DBSJ, Newmark and Yardi.
The research identified that when 60 to 70 per cent of the team members are present, 90 per cent of workers find value in attending the office, creating a network effect where presence drives presence.
The study also highlighted a critical disconnect in the data: while 80 per cent of providers believe they deliver superior service, only 20 per cent of their customers agree.
Amongst the amenity priorities mentioned by respondents there are high-speed internet (47 per cent), printing services (38 per cent), and private offices (35 per cent).
Zoe Ellis-Moore, CEO and founder of Spaces to Places said: “This research represents a fundamental shift, moving beyond industry assumptions to understand what office occupiers actually want and need. The data strongly suggests that experience-led office strategies can command both higher attendance and longer-term commitments.”
“The future belongs to those who understand that offices must provide superior experiences, not simply space. This transition demands sophisticated, segmented strategies rather than one-size-fits-all approaches,” she added.
Highlights:
- More than two in three UK workers say they would increase office presence for better experiences
- Data was collected by Space to Places, from 900 office workers
- Respodents said that attendance drives attendance
- Most desirable amenities include high-speed internet, printing services and private offices
