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UK: Property management agent Rendall & Rittner has appointed Angela Spencer as its new customer experience manager, a role that will see her lead the company’s recently established customer experience team.
With more than three decades of experience in operational and customer service roles, primarily within the financial services sector, Spencer brings expertise in communication, problem-solving, and team leadership.
In her previous role as a customer contact manager, she focused on team engagement and service efficiency.
At Rendall & Rittner, Spencer will oversee a team of customer service advisors working from the company’s London and Manchester offices.
The team will collaborate with property management staff to provide timely responses and resolutions to a range of customer enquiries.
Spencer will also maintain regular dialogue with senior leadership to identify opportunities for service improvements across the company’s national property portfolio.
She said: “Reflecting Rendall & Rittner’s core values, the new Customer Experience team is a wonderful group of people united with the aim of enhancing the experience of our customers. In my new role, I am excited to grow and develop the Customer Experience Team as we seek additional ways to drive improvements for the benefit of our customers.”
Highlights:
– Angela Spencer has been appointed as customer experience manager at Rendall & Rittner.
– She will lead the new customer experience team across the company’s London and Manchester offices.
– Angela brings over 30 years of experience in customer-focused roles, mainly in financial services.
– She is responsible for managing a team of advisors and improving customer service delivery.
