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Netherlands: The Social Hub has appointed hospitality and membership expert Megan Kennedy as chief operating officer.
She joins from London-based members’ club and global impact community The Conduit, where she served as global chief operating officer. Kennedy brings more than 20 years’ international experience across hospitality and lifestyle businesses, with a track record of scaling complex multi-site operations while maintaining a strong focus on people, culture and customer experience.
Kennedy, who has also overseen large-scale operations across the Americas for hospitality brand Selina, joins as The Social Hub “enters its next stage of growth, including its highly anticipated membership proposition roll out, and continued investment in technology and AI, customer experience and operational innovation”.
Kennedy will lead operations across The Social Hub‘s growing European portfolio, supporting the continued evolution of the group’s hybrid hospitality model, which combines hotel rooms, student accommodation, coworking, food and beverage, events and community spaces under one roof.
She said: “This is an amazing time to join The Social Hub as we prepare to launch our membership proposition across Europe later this autumn. The Social Hub has built something genuinely distinctive, combining hospitality with community in a way very few businesses have achieved. I’m excited to join at such an important point in its journey as we get ready to roll out membership – we’re going to blow minds with this!”
“My first priority will be to spend time with our teams, understand what already makes The Social Hub special and help strengthen the operational foundations that allow the business to continue growing without losing the character and experience people value so highly. Ultimately, operational excellence is about creating consistency for guests and members while giving teams the confidence and freedom to deliver exceptional experiences every day,” she added.
Kennedy said her immediate focus includes embedding The Social Hub’s new membership offering, strengthening operational execution across the business and ensuring future technology and AI developments enhance both the customer and employee experience.
Group COO and CCO Eyal Amzallag said: “Megan is a rare leader who understands that great hospitality is built on great people and operational excellence, in equal measure. As we scale across Europe, her experience is exactly what we need to grow without losing what makes The Social Hub unique. She builds high-performing teams, grows complex operations, and strengthens culture as a business grows. We’re creating a movement, places where people belong, connect, and thrive, and Megan will play a role making sure it expands without losing its soul.”
Kennedy, who starts September 1st, will be based in Barcelona and work across The Social Hub’s European portfolio, spending regular time at the company’s Amsterdam headquarters.
Highlights:
- The Social Hub has appointed hospitality and membership expert Megan Kennedy as chief operating officer.
- She joins from London-based members’ club and global impact community The Conduit, where she served as global chief operating officer
- Kennedy will lead operations across The Social Hub’s growing European portfolio, supporting the continued evolution of the group’s hybrid hospitality model
- Her initial focus includes embedding The Social Hub’s new membership offering and strengthening operational execution across the business
